Privacy Policy

Last updated: March 2026

1. Introduction

Resply ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our service.

2. Information We Collect

We collect information you provide directly to us:

  • Account Information: Email address, name, company name, and password when you create an account.
  • Billing Information: Payment card details and billing address (processed by Stripe).
  • Content: Knowledge base content, conversation data, and any files you upload.
  • Communications: Information you provide when contacting our support team.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send technical notices and support messages
  • Respond to your comments and questions
  • Analyze usage patterns to improve our product

4. Data Storage and Security

Your data is stored securely using industry-standard encryption. We use Supabase for database storage with Row Level Security (RLS) policies. All data transmission is encrypted using TLS 1.3.

5. Data Retention

We retain your data for as long as your account is active. You can request deletion of your data at any time by contacting us. We will delete your data within 30 days of your request.

6. Your Rights (GDPR)

If you are in the European Economic Area, you have the right to:

  • Access your personal data
  • Rectify inaccurate personal data
  • Request deletion of your personal data
  • Object to processing of your personal data
  • Data portability
  • Withdraw consent

7. Cookies and Tracking

We use essential cookies to maintain your session and preferences. With your consent, we also use Vercel Analytics to collect anonymous usage data to understand how you interact with our service. This includes page views, visit duration, and general navigation patterns. No personally identifiable information is collected. You can manage your cookie and tracking preferences at any time through the cookie banner.

8. Third-Party Services

We use the following third-party services:

  • Stripe: Payment processing
  • Supabase: Database and authentication
  • OpenAI: AI processing (conversations are not used for training)
  • Vercel: Hosting and analytics (anonymous usage data, with your consent)

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have questions about this privacy policy, please contact us at privacy@resply.io.