Integrations

Connect Resply to your entire stack

Slack, Discord, webhooks, email, and REST API. Automate your workflows.

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Integrations
💬

Slack

connected

🎮

Discord

available

🔗

Webhooks

configured

The Problem

Your tools don't talk to each other

Support conversations happen in isolation. When a ticket is created, your CRM doesn't know. When it's resolved, Slack doesn't get notified. Manual copy-paste between tools wastes time and leads to missed updates.

Manual data sync between tools
Team misses important updates
Complex API integration needed
How it works

Connect your stack in minutes

1

Connect Slack

One-click OAuth connection to your Slack workspace. Choose which channel receives notifications for new conversations and escalations.

#

Slack

Connected to #support

2

Configure webhooks

Send real-time events to any endpoint. Trigger when conversations are created, resolved, escalated, or when messages are received.

🔗Webhook Events
conversation.created
conversation.resolved
message.received
escalation.triggered
3

Use the API

Full REST API for custom integrations. Create conversations, send messages, update status, and query data programmatically.

POST /api/conversations

Authorization: Bearer sk_live_...

{email, message, metadata}

4

Real-time notifications

Get instant alerts when something needs attention. SLA warnings, escalations, and new conversations—never miss a beat.

SLA warning: Ticket #123 has 5min remaining
Escalation: Customer needs human help
New conversation from john@example.com
Capabilities

Connect everything

Slack & Discord

Get notifications in your team channels. Auto-formatted messages.

Webhooks

7 webhook events for new conversations, messages, ratings, and more.

REST API

Full API access on Scale plan. Build custom integrations.

Discord notifications

Send alerts to Discord channels. Great for developer teams who live in Discord.

Real-time events

Events fire instantly when things happen. No polling, no delays.

Event filtering

Choose exactly which events trigger webhooks. Don't flood your endpoints.

7

webhook events

Real-time

notifications

REST

API

OAuth

Auth

From isolated to integrated

Without Resply

  • Check dashboard constantly for updates
  • Manual export and import of data
  • Build complex polling integrations
  • Team misses escalations
  • No programmatic access to data

With Resply

  • Instant Slack/Discord notifications
  • Real-time webhook events
  • Simple event-driven webhooks
  • Alerts where your team already works
  • Full REST API for custom integrations
Benefits

Why teams love this feature

Built for teams who want to deliver exceptional support without the overhead.

  • Get notified where your team works
  • Automate repetitive workflows
  • Sync data with your CRM
  • Connect to tools via webhooks
  • No code required for most integrations
FAQ

Common questions

We support 7 event types: conversation.created, conversation.resolved, message.received, message.sent, escalation.triggered, sla.warning, and sla.breached. You can enable or disable each one individually.

Click 'Connect Slack' in Settings > Integrations. You'll authorize via OAuth and choose which channel to send notifications to. No bot installation required.

Yes! Our REST API lets you create conversations, send messages, update status, query analytics, and more. Full documentation is available at docs.resply.io/api.

Yes, we sign all webhook payloads with a secret key. You can verify the signature to ensure the request came from Resply. We also support custom headers.

Our webhooks work with any HTTP endpoint, so you can connect to Zapier, Make, n8n, or any automation tool that accepts webhooks.

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