Resolves 80% of your tickets automatically using your existing documentation
Powered by GPT-4o mini, our AI agent understands context, follows your rules, and responds in your brand voice.
Resply AI
Online
How do I reset my password?
To reset your password, go to Settings > Account > Change Password. You'll receive a verification email.
Your team is drowning in repetitive questions
80% of support tickets are the same questions asked over and over. Your team spends hours answering 'How do I reset my password?' instead of solving complex problems. Meanwhile, customers wait hours for simple answers that could be instant.
From question to answer in seconds
Index your docs
Your documentation is converted to vector embeddings
Customer asks
A question comes through the chat widget
How do I reset my password?
AI searches
Finds the most relevant passages from your knowledge base
Generate answer
GPT-4o mini creates a natural, accurate response
To reset your password, go to Settings → Account...
Confidence check
Score determines: auto-send, draft, or escalate
Confidence Scoring
>90%: Auto-send 60-90%: Draft <60%: Escalate
Built for accuracy
Confidence Scoring
Every response gets a confidence score. Set thresholds for auto-send, human review, or escalation.
Custom Rules
Define specific instructions: 'Never mention competitor X' or 'Always suggest upgrade for feature Y'.
Tone Settings
Professional, friendly, casual, or custom. The AI adapts to match your brand voice perfectly.
Language Detection
Automatically detects customer language and responds in the same language.
RAG Pipeline
AI never invents answers. Every response is grounded in your documentation via semantic search.
Hallucination Prevention
Built-in guardrails prevent the AI from making up information. If it doesn't know, it escalates.
$0.006
per ticket
<3s
response time
80%
auto-resolved
24/7
available
Stop wasting time on repetitive questions
Without Resply
- Hours spent answering the same questions
- Customers wait hours for simple answers
- Inconsistent answers from different agents
- Team burnout from mundane tasks
- Expensive per-resolution AI fees
With Resply
- AI answers instantly using your docs
- Instant responses 24/7, even at 3am
- Consistent, accurate answers every time
- Team focuses on complex, meaningful work
- AI included, no extra costs
Why teams love this feature
Built for teams who want to deliver exceptional support without the overhead.
- Reduce response time from hours to seconds
- Free your team to handle complex issues
- Consistent answers based on your documentation
- Scale support without scaling headcount
- Improve customer satisfaction with instant help
- Track knowledge gaps to improve your docs
Common questions
The AI uses RAG (Retrieval-Augmented Generation) to find answers directly from your knowledge base. It never invents information. Each response includes a confidence score, and low-confidence answers are automatically escalated to your team.
When the confidence score is below 60%, the ticket is automatically escalated to your human team. You can also set custom rules to always escalate certain topics.
Yes! Choose from professional, friendly, or casual tones, or create a custom tone that matches your brand voice. The AI will adapt its responses accordingly.
Most teams are live in under 15 minutes. Simply paste your documentation URL or upload files, copy the widget code to your site, and you're ready to go.
No! Unlike Intercom or Zendesk, we don't charge per AI resolution. The AI is included in your plan with no surprise bills.
Ready to automate your support?
Join hundreds of teams using Resply to resolve 80% of tickets automatically.
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