A powerful inbox with AI assistance and email follow-up
Reply, Note, or Mail tabs. AI suggestions. Screen recording. Full agent toolbar. Everything you need to manage support.
John D.
2mI need help with my account...
Sarah M.
15mThanks for your help!
Mike R.
1hWhen will this be fixed?
Managing conversations is chaos
Tickets scattered across tools, no way to prioritize, and agents stepping on each other's toes. Important conversations get lost, customers wait too long, and your team burns out from constant context switching.
Everything in one place
Unified inbox
All conversations from widget, email, and AI in one real-time feed. Filter by status, assignee, tags, or custom criteria.
Reply, Note, or Email
Three tabs in one composer. Reply directly, add internal notes for your team, or send a follow-up email—all without leaving the conversation.
AI assistance
Use /slash commands for templates, click 'AI Suggest' for smart replies, or hand the conversation back to the AI when it can continue automatically.
Track and resolve
Assign conversations to teammates, add tags for organization, and mark as resolved when done. SLA timers keep everyone on track.
Built for support teams
Mail Tab
Send follow-up emails from your Gmail/Outlook. Replies come back to the conversation.
AI Suggestions
Click the sparkle icon and AI drafts a response based on conversation context.
Hand Back to AI
Agent took over but wants AI to resume? One click to hand back control.
Agent Toolbar
Attachments, screen recording, emoji picker, templates, AI suggest - all in one toolbar.
Assignment
Assign conversations to team members manually or with auto-routing rules.
Tags
Organize with manual tags or AI-generated auto-tags based on content.
Internal Notes
Leave private notes for your team. Customers never see them.
SLA Tracking
Set response time targets and track SLA compliance.
3
reply modes
Instant
search results
Custom
filters & views
Real-time
updates
From scattered to streamlined
Without Resply
- Conversations lost across multiple tools
- No visibility on who's handling what
- Copy-paste replies, inconsistent answers
- Switch tools to send follow-up emails
- Manual tracking of response times
With Resply
- Unified inbox with all channels
- Clear assignment and ownership
- Templates with /slash commands
- Email directly from the conversation
- Automatic SLA timers
Why teams love this feature
Built for teams who want to deliver exceptional support without the overhead.
- Follow up via email without leaving Resply
- Let AI draft responses, then edit and send
- Never lose track of a conversation
- Find any message with powerful search
- Track team performance with SLA
- Measure satisfaction with CSAT
Common questions
Reply sends a message to the customer via the widget. Note adds an internal comment only visible to your team. Mail sends an email from your connected email account.
Click the AI button in the toolbar and Resply will suggest a response based on your knowledge base and conversation context. You can edit the suggestion before sending.
Yes! If the AI was handling a conversation and you took over, you can click 'Hand back to AI' to let the AI continue. Useful when the remaining questions are simple.
Use the sidebar filters to show conversations by status (open, resolved), assignment (mine, unassigned), tags, SLA status, and more. You can also create custom saved filters.
Yes, but each conversation has one assignee at a time. Other agents can add notes and view the history. Real-time updates ensure everyone sees changes instantly.
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