Respond faster with canned responses
Type / to insert templates. Save hours on repetitive answers.
Greeting
General
/helloRefund Process
Billing
/refundBug Report Steps
Technical
/bugTyping the same answers over and over
Your team answers similar questions daily, but everyone types their own version. Inconsistent wording, wasted time, and no way to improve responses systematically. You need a better way.
Fast responses, consistent quality
Create templates
Write your best responses once. Organize them in categories like Billing, Technical, or Greetings. Name them with memorable shortcuts.
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Type / to insert
In any conversation, type / and start typing. Fuzzy search finds your template instantly. Hit enter to insert.
Personalize with variables
Use {customer_name}, {order_id}, or custom variables. They'll auto-fill or prompt you when inserting the template.
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Track usage
See which templates are used most. Identify opportunities to create new templates for frequent responses.
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/greeting234 featureTemplates.visual.uses/refund156 featureTemplates.visual.uses/password98 featureTemplates.visual.usesWrite once, use everywhere
Slash Commands
Type /refund to instantly insert your refund policy response.
Categories
Organize templates by topic: billing, shipping, technical, etc.
Variables
Insert customer name, order number, or custom fields automatically.
Usage Tracking
See which templates are used most. Optimize your library.
Quick Insert
Fuzzy search finds templates as you type. No memorization needed.
AI Suggestions
AI recommends relevant templates based on the conversation.
75%
faster responses
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search
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Stop retyping, start templating
Without Resply
- Type the same response 50 times
- Everyone answers differently
- Copy-paste from a doc somewhere
- Generic, impersonal responses
- No idea what responses work
With Resply
- Type / and hit enter
- Consistent, team-approved responses
- Templates in the composer
- Variables auto-fill customer data
- Usage tracking shows what's popular
Why teams love this feature
Built for teams who want to deliver exceptional support without the overhead.
- Respond to common questions instantly
- Maintain consistent messaging across team
- Reduce typos and errors
- Train new team members faster
- Track which responses work best
- Let AI suggest the right template
Common questions
Just type / in the message composer. A dropdown appears with all your templates. Type to filter by name or shortcut. Hit enter to insert.
Built-in variables include {customer_name}, {customer_email}, {order_id}, and {conversation_id}. You can also create custom variables that prompt for input when used.
Yes, create categories like Billing, Technical, Greetings, etc. Templates are searchable across all categories.
Yes! When you click AI Suggest, it considers both your knowledge base AND your templates to suggest the best response. Often it will recommend a template you've already written.
No limit! Create as many templates as you need. We recommend starting with 10-20 for your most common responses.
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