Connect Gmail or Outlook and follow up with customers via email
Send emails from your own domain when conversations escalate. Replies come back to your dashboard. Full thread history.
Lost context when escalating to email
When a chat conversation needs to continue via email, context gets lost. You switch between tools, copy-paste information, and lose the conversation thread. Customers have to repeat themselves, and your team wastes time.
Seamless email workflow
Connect account
Link Gmail or Outlook via OAuth 2.0
Gmail
Outlook
Escalate conversation
AI or agent escalates when needed
Customer needs help with billing requiring account verification...
Send email
Email sent from your domain
Customer replies
Reply arrives in dashboard
Hi, I escalated this to follow up...
10:30 AM
Thanks! I received your email...
10:45 AM
Great, here's the solution...
11:02 AM
Continue thread
Full conversation history
Seamless email workflow
OAuth Integration
Secure connection to Gmail and Outlook. No passwords stored.
Send from Your Domain
Emails come from support@yourdomain.com, not a Resply address.
Receive Replies
Customer email replies appear directly in your conversation dashboard.
Full Thread History
Emails chain together. See the complete conversation in one place.
Multi-Email Support
Connect multiple email accounts. Assign different accounts to different teams.
Dedicated Mail Tab
Separate Mail tab in conversations keeps email and chat organized.
Gmail
supported
Outlook
supported
OAuth 2.0
secure auth
Real-time
sync
Keep everything in one place
Without Resply
- Switch between chat and email tools
- Emails from noreply@helpdesk.com
- Lost conversation context
- Manual copy-paste of information
- No visibility on email responses
With Resply
- Reply, Note, Mail tabs in one interface
- Emails from your own domain
- Full thread history in dashboard
- Context automatically included
- Customer replies sync to Resply
Why teams love this feature
Built for teams who want to deliver exceptional support without the overhead.
- Continue conversations via email after escalation
- Emails sent from your company domain
- No more switching between tools
- Full conversation context in one place
- Connect multiple email accounts
- Track email responses alongside chat
Common questions
We support Gmail and Outlook via OAuth 2.0. You connect your account securely without sharing your password. More providers coming soon.
Yes! Emails are sent from your connected email account (e.g., support@yourcompany.com), not from a Resply address. Customers see it's really from you.
Yes, on the Scale plan you can connect multiple email accounts and assign different accounts to different teams or conversation types.
Customer email replies are automatically synced to your Resply dashboard. They appear in the conversation thread just like chat messages.
We use OAuth 2.0, so we never see your email password. We only access the emails related to Resply conversations, and all data is encrypted.
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