Screen Recording

Your customers can record their screen in one click. No extension. No Loom. No friction.

The easiest way for customers to show you exactly what's happening. Built right into the chat widget.

0

extensions needed

1

click to start

90%

faster issue resolution

3

browsers supported

How it works

Dead simple for your customers

1

Click the record button

Customer clicks the camera icon in the widget

2

Select what to share

Browser tab, window, or entire screen

3

Record and explain

Optional microphone for voice narration

4

Auto-upload

Video is automatically attached to the conversation

Capabilities

Everything you need

Microphone Toggle

Optional voice narration so customers can explain while they show.

Pause & Resume

Customers can pause the recording and resume when ready.

Auto-Upload

Videos are automatically compressed and uploaded. No extra steps.

Browser Native

Uses the browser's built-in recording API. No extension required.

Benefits

Why teams love this feature

Built for teams who want to deliver exceptional support without the overhead.

  • No more back-and-forth asking 'what do you see?'
  • Customers show instead of tell
  • Resolve complex issues 90% faster
  • No third-party tools or extensions required
  • Works on Chrome, Firefox, and Edge
  • Recordings stored securely in your dashboard

Compare the experience

Without Resply

  1. 1Customer: "I have a problem"
  2. 2You: "Can you describe it?"
  3. 3Customer tries to explain
  4. 4You: "Can you send a screenshot?"
  5. 5Customer: "How do I do that?"
  6. 6You: "Install Loom and..."
  7. 7Customer gives up

With Resply

  1. 1Customer: "I have a problem"
  2. 2Customer clicks record button
  3. 3Shows the issue on screen
  4. 4You see exactly what's happening
  5. DoneIssue resolved in minutes
14-day free trial

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