Your customers can record their screen in one click. No extension. No Loom. No friction.
The easiest way for customers to show you exactly what's happening. Built right into the chat widget.
'Can you show me what you see?'
Customers struggle to describe bugs in text. They say 'it doesn't work' but you need to see the error. Asking them to install Loom or take screenshots adds friction, delays resolution, and frustrates everyone.
Dead simple for your customers
Click the record button
Customer clicks the camera icon in the widget
featureScreenRecording.visual.recordScreen
featureScreenRecording.visual.showIssue
Select what to share
Browser tab, window, or entire screen
Record and explain
Optional microphone for voice narration
featureScreenRecording.visual.recordingFile
featureScreenRecording.visual.recordingSize
Auto-upload
Video is automatically attached to the conversation
See bugs, not descriptions
Microphone Toggle
Optional voice narration so customers can explain while they show.
Pause & Resume
Customers can pause the recording and resume when ready.
Auto-Upload
Videos are automatically compressed and uploaded. No extra steps.
Browser Native
Uses the browser's built-in recording API. No extension required.
No extension needed
Uses the browser's built-in screen capture API. Works instantly, no downloads required.
Tab or full screen
Customers can record just the current tab or their entire screen for complex bugs.
0
extensions needed
1
click to start
90%
faster issue resolution
3
browsers supported
Compare the experience
Without Resply
- Ask customer to describe the error
- Request Loom installation
- 5+ messages to understand the issue
- Extension conflicts and permissions
- Videos lost in email threads
With Resply
- Watch exactly what they see
- One-click browser recording
- 30-second video explains everything
- No extension, uses browser API
- Recording attached to conversation
Why teams love this feature
Built for teams who want to deliver exceptional support without the overhead.
- No more back-and-forth asking 'what do you see?'
- Customers show instead of tell
- Resolve complex issues 90% faster
- No third-party tools or extensions required
- Works on Chrome, Firefox, and Edge
- Recordings stored securely in your dashboard
Common questions
No! Screen recording uses the browser's built-in screen capture API. It works in Chrome, Firefox, and Edge without any extension.
Yes, they can optionally enable their microphone to explain the issue while recording. The audio is included in the uploaded video.
Recordings are uploaded to Resply's secure cloud and attached directly to the conversation. They're available for your team to view in the dashboard.
Recordings are limited to 5 minutes to keep file sizes manageable. For most bug reports, 30 seconds to 2 minutes is plenty.
Yes, you can enable or disable screen recording in your widget settings. Some teams prefer to enable it only after a few messages.
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