More than a chat widget—a complete customer portal
News, changelogs, public roadmap, and help center. All accessible from the widget.
Help Center
Customers can't help themselves
Your knowledge is trapped in scattered docs, old blog posts, and team wikis. Customers can't find answers on their own, so they create tickets for questions you've already answered. Meanwhile, they have no idea what features are coming.
Self-service made simple
Build your help center
Create articles and organize them into categories. Rich text editor with images, videos, and code blocks. Articles appear in the portal and can be searched by the AI.
├── Installation
├── Configuration
└── First Steps
Share your roadmap
Let customers see what you're working on. Feature requests with voting let customers influence your priorities. Turn feedback into product decisions.
Announce updates
Share news, product updates, and changelogs. Customers see the latest when they visit the portal. Keep everyone informed without sending emails.
NEW
Introducing NPS Surveys
March 15, 2024
UPDATE
Improved AI response accuracy
March 10, 2024
Embed the chat widget
The portal includes the Resply widget, so customers can seamlessly switch from self-service to live support if they can't find what they need.
Everything your customers need
News & Changelogs
Share product updates and changelogs directly in the widget.
Public Roadmap
Show what's coming. Let customers see your product direction.
Feature Voting
Customers vote on roadmap items. Build what matters most.
Help Center
Organize articles by category. Searchable knowledge base.
Instant Search
Customers search your help center before contacting support.
Navigation Styles
Choose from 5 different bottom navigation bar styles.
3
portal sections
5
nav bar styles
50%
fewer tickets
Unlimited
articles
From scattered to centralized
Without Resply
- Docs scattered across Notion, blogs, wikis
- Customers create tickets for known issues
- No visibility on product direction
- Feature requests lost in emails
- Updates announced via email blasts
With Resply
- One portal with all your content
- Self-service reduces ticket volume 50%
- Public roadmap with voting
- Organized voting influences priorities
- News feed customers check on their own
Why teams love this feature
Built for teams who want to deliver exceptional support without the overhead.
- Reduce support tickets with self-service
- Keep customers informed about updates
- Collect product feedback through voting
- Build in public to increase engagement
- Organize help content by category
- Customize the navigation experience
Common questions
Three sections: News (announcements and changelogs), Roadmap (feature requests with voting), and Help (searchable articles). You can enable or disable each section.
Yes! Customers can upvote feature requests on the roadmap. You see which features are most requested and can prioritize accordingly.
The portal has semantic search that understands meaning, not just keywords. It searches across all your help articles and finds relevant content even with different wording.
Yes, you can customize colors, logo, and navigation style to match your brand. The portal uses the same styling options as your chat widget.
Yes! Articles in your portal are automatically indexed by the AI. When customers ask questions in the chat, the AI can pull answers from your help center content.
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