Resply vs Crisp: Same simplicity, smarter AI

Let's be honest: Crisp is cheaper. At $25/month, it's one of the most affordable chat solutions. If you just need a chat widget with basic features and don't care about AI automation, Crisp is a solid choice.

The difference is in the AI. Crisp's chatbot uses keyword matching—it looks for specific words in questions and triggers pre-written responses. This works for very simple FAQs but breaks down quickly when customers ask questions in different ways.

Resply uses RAG (Retrieval-Augmented Generation) with vector embeddings. It doesn't look for keywords—it understands the meaning of the question, finds relevant sections in your documentation, and generates a contextual answer. The difference in accuracy is significant.

Confidence scoring matters. When Crisp's bot isn't sure, it either gives a wrong answer or escalates everything. Resply scores each answer from 0-100%. Above 90%? Sent automatically. 60-90%? Saved as a draft for your review. Below 60%? Escalated to you. You control the threshold.

If you're getting 5-10 messages a day and just need a simple chat widget, Crisp is fine. If you're getting 50+ and want AI to actually handle most of them accurately, Resply is worth the extra $24/month.