Measure customer loyalty with Net Promoter Score
In-widget NPS surveys after resolution. 0-10 scale with optional comments. Dashboard with score, distribution, and trends.
How likely are you to recommend us?
0 = Not likely, 10 = Very likely
You don't know how customers really feel
Without systematic feedback collection, you're flying blind. Happy customers leave silently, unhappy customers churn, and you have no data to improve. By the time you notice the problem, it's too late.
Collect feedback automatically
Configure survey
Set when NPS appears in widget
Customer rates
0-10 score with optional comment
How likely are you to recommend us?
Analyze results
Dashboard shows trends and insights
NPS Score
Last 30 days
+42
↑ 8 pts
Understand your customers
0-10 Scale
Standard NPS scoring. Promoters (9-10), Passives (7-8), Detractors (0-6).
Optional Comments
Customers can add context to their score. Understand the 'why'.
Configurable Triggers
Show NPS after resolution, after X days, or manually trigger.
NPS Dashboard
Overall score, score distribution, and individual responses.
Trend Analysis
Track NPS over time. Identify improvements or regressions.
Segment Analysis
Break down NPS by agent, category, or customer segment.
0-10
scale
NPS
score
📈
analytics
Widget
survey
From guessing to knowing
Without Resply
- No idea how customers feel
- Feedback scattered in emails
- Can't track improvement over time
- Generic surveys customers ignore
- No way to identify promoters
With Resply
- Systematic NPS scoring
- All feedback in one dashboard
- Clear trend analysis
- In-widget survey at the right moment
- Segment by score, agent, category
Why teams love this feature
Built for teams who want to deliver exceptional support without the overhead.
- Measure customer loyalty systematically
- Identify promoters and detractors
- Collect actionable feedback
- Track satisfaction trends over time
- Benchmark against industry standards
- Improve based on customer insights
Common questions
NPS (Net Promoter Score) is calculated by subtracting the percentage of detractors (0-6) from promoters (9-10). Scores range from -100 to +100. A score above 0 is good, above 50 is excellent.
You can configure when it appears: immediately after resolution, after a delay (24h, 48h, etc.), or trigger it manually. The survey appears directly in the chat widget.
Yes! After giving a score, customers can optionally add a comment explaining their rating. This qualitative feedback is often more valuable than the score itself.
Use the dashboard to identify detractors who need follow-up, spot patterns in feedback, and track improvements over time. You can also segment by agent or category to find areas for improvement.
NPS surveys are available on Growth and Scale plans. Starter plans include basic CSAT (Customer Satisfaction) ratings.
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