16 features • 10-minute setup

Everything you need to
automate customer support

Built for teams who want to spend less time on repetitive tickets.

Featured features

Communication

6 features

Chat Widget

20KB widget, 6 languages, email verification. Shadow DOM isolation, streaming responses.

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Email Integration

Connect Gmail/Outlook. Send emails from your domain. Replies sync to dashboard.

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Screen Recording

Customers record their screen in one click. No extension needed. No Loom.

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Conversations

Reply, Note, Mail tabs. AI suggestions, agent toolbar, and hand back to AI.

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Widget Portal

News, public roadmap with voting, and help center built into the widget.

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Proactive Messages

Auto-popup based on page URL, time on page, or exit intent.

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Productivity

5 features

SLA Tracking

Response time rules by category. Real-time timers. Breach alerts and metrics.

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NPS Surveys

In-widget NPS after resolution. 0-10 scale with comments. Dashboard and trends.

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Insights

Revenue saved, SLA metrics, NPS scores, volume charts, and knowledge gaps.

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Team

Invite members, assign roles, and manage permissions for your support team.

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Templates

Type / to insert canned responses. Shortcuts, categories, and usage tracking.

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Customization

2 features

Appearance

35+ customization options. Aurora gradients, custom fonts, and CSS override.

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Integrations

Slack, Discord, Zapier, webhooks, and REST API for custom workflows.

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