Team Management

Collaborate with your entire support team

Invite members, assign roles, and manage permissions. Scale your support operation.

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Team Members
SC

Sarah Chen

sarah@acme.com

Admin
MJ

Mike Johnson

mike@acme.com

Agent
EW

Emma Wilson

emma@acme.com

Agent
The Problem

Growing teams need structure

As your team grows, you need proper access control. Who can see billing info? Who can change settings? Without roles and permissions, either everyone has admin access or you're constantly unlocking things manually.

Everyone has admin access
No visibility on who's online
Invite links get shared insecurely
How it works

Simple team management

1

Invite by email

Add teammates by email with a secure invitation link. They'll create their account and join your workspace automatically.

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2

Assign roles

Choose between Admin (full access) or Agent (conversations only). Admins can manage settings, billing, and team members.

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featureTeam.visual.fullAccess
featureTeam.visual.roleAgent
featureTeam.visual.conversationsOnly
3

Real-time presence

See who's online at a glance. Know which teammates are available to take conversations right now.

featureTeam.visual.teamStatus

Sarah C.
Mike J.
Emma W.
Capabilities

Your team, organized

Email Invitations

Invite team members with secure, tokenized email links.

Role-Based Access

Admin and Member roles with different permission levels.

Flexible Limits

2 members on Starter, 5 on Growth, unlimited on Scale.

Team Dashboard

See who's online, their workload, and recent activity.

Real-time presence

See who's online with live status indicators. Know your team's availability at a glance.

Role-based access

Admins manage everything. Agents focus on conversations. Simple, clear permissions.

featureTeam.stats.secureValue

invitations

2

role types

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on Scale

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presence

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Without Resply

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With Resply

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Benefits

Why teams love this feature

Built for teams who want to deliver exceptional support without the overhead.

  • Onboard new team members quickly
  • Control access with role-based permissions
  • Scale your team as you grow
  • See team activity in real-time
  • Remove access instantly when needed
  • Audit trail for security compliance
FAQ

Common questions

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14-day free trial

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